BIRTHDAYS — FAQs
Who do I contact to book a party?
Please call Jennifer at 248-669-9817 ex 204 or email at email@example.com to book a party.
If you are interested in just a party with food or reserving the Grill (No Field time) contact Jim 248-669-9817 ex 205 or firstname.lastname@example.org
Parties MUST be booked through Jennifer unless special arrangements have been made.
How far in advance do I need to book a party?
There is a minimum of 14 days notice to book a party. We can try to accommodate last minute parties but there are no guarantees.
What are my options as far as days and times?
Please call for current availability. 248-669-9817 ex 204 or JenV@totalsportscomplex.com
Party availability is subject to availability per location
What is necessary to book a party?
Upon Booking: $50 non-refundable deposit, party sport of choice, day and time desired, food or non food package, amount of kids inviting, any extras. (Must keep a valid Credit card on file – Visa/MC/Discover)
A contract will be sent to you via email right after the booking. It will have to be reviewed, signed, completed and returned to Wixom within 48 hours of booking. (Via fax, mail, drop off or electronically signing and emailing back)
48 Hours before Party: We will call you for final food and head count on food parties
Day of: Completed waivers for each participant, final payment
Why do you need to keep a CC on file?
A valid CC must be kept on file in case payment is not arranged beforehand. We will run the card if payment hasn’t been made prior to leaving or if told to.
How do I pay for my party?
We accept Visa / MC / Discover/ Check / Cash
Are there a minimum and or maximum number of kids allowed?
Packages are minimum 20 kids Food Package or pay for 20
Is there an age limit?
No we can accommodate parties from 18 months to adult depending on the sport.
Why do we have to sign waivers?
Our insurance company requires that all participants turn in a waiver form. We are unable to allow participation unless the completed waivers are turned in prior to the party. The information on it is used in case of an emergency.
Where do I find the waivers?
You can get them online on the party section or from the front desk the day of the party. If you have an electronic waiver on file you are all set.
Do I have to choose a sport at the time of booking?
Yes, so that we can have the appropriate equipment ready and a knowledgeable attendant.
What sports do you offer?
Varies by location
Wixom – Soccer, Lil’ Kickers, Dodge ball, Flag Football and Kickball
Farmington – Soccer, Lil’ Kickers, Dodge ball, Flag Football, Kickball, Knockerball, Archery Tag and/or Inflatables
Are food packages available at all 3 locations?
Food options are available at the Wixom, and Farmington
How much time do I get?
NON FOOD PARTIES
Non Food Parties consist of reserved seating for the full 1 hour and 30 minutes in the common area / snack bar area. 1 hour of this will be play time on the field and the remaining 30 minutes for cake and ice cream and presents. There will be a party coordinator on the field portion of the party. You are more than welcome to decorate. This package does not include paper products so please remember to bring them. Also don’t forget matches and something to cut the cake with. Please be courteous in watching the time as there may be a party directly after you. Also you are responsible for making sure your area is clean before you leave.
Food Parties consist of reserved seating for the full 1 hour and 1 hour in the common area / snack bar. 1 hour of this will be play time on the field and the remaining 1 hour for pizza package we provide …you can bring your own cake and ice cream and presents. There will be a party coordinator with you for the duration of the party. You are more than welcome to decorate. Don’t forget matches and something to cut the cake with. Please be courteous in watching the time as there may be a party directly after you.
Do I have to have an attendant?
Yes, unless special arrangements are made. Any parties over 20 kids require a 2nd attendant or adult supervision to help on the field.
Can we have more field time?
You can book extra field time for an additional charge at the time of booking. Otherwise the field time is limited to 1 hour.
Can we have more Party area time?
You can book extra party area time for an additional charge at the time of booking. Otherwise the party area time is limited to the duration of the party listed above.
Can I do a shared or dual Birthday Party?
You can book a shared or dual party for more than 1 child. There is an additional fee of $50
Can I upgrade to space in the Grill at Wixom?
Yes, there is an additional charge of $75 to upgrade to Grill Seating. This is basically to cover cleaning and staff costs.
Do I have to order food?
There is a non food package and a food package you can choose from. If you want food you have to go with our food package. Absolutely NO outside food or drink is allowed. The only exceptions are Cake and Ice Cream, Bottled Water, and Sealed Snacks
Can I bring in my own food?
No but we do offer food options with our party packages. No outside food or drink is allowed at any of our facilities. The only exceptions are Cake and Ice Cream, Bottled Water, and Sealed Snacks. Yes, we have a freezer for ice cream as well. Don’t forget the candles and matches and knife for cutting the cake.
What extra food options can I order?
We are limited to Pizza Options
Do you provide paper goods?
We provide generic paper goods with the food option parties only. If you would like to do a theme you are more than welcome to bring in your own. If you are doing a non food party you are required to bring all products for cake and ice cream.
Can we bring decorations?
You are more than welcome to bring your own table coverings and decorations.
Do we have to clean up after?
If you are doing a non food party, you are required to clean up to the best of your ability. If you are doing a food option party, a hostess is provided to take care of all set up and clean up for you.
Are there directions on the website?
Yes under the location section there are maps. Also on the invitations online there are maps and addressed of the locations.
When should I arrive for my event?
Please tell all guests to arrive 20 minutes early to ensure your party will start on time.
Field time will start and end promptly at given times. Remember there may be games/events after you. Please allow time for traffic as it can be bad at times in our area.
Any late starts that are not due to TSC will not be able to extend past allotted times.
How should the kids come dressed?
Out facility is indoors, so come dressed to play. Regular gym shoes are recommended. Cleats can be worn as long as there is no metal on them. Socks are required for the inflatables. The fields are not air conditioned, but there are overhead fans
Are the Facilities Air conditioned?
Wixom has air conditioned eating areas. The fields have over head fans but are not air conditioned.
Farmington has air conditioned eating areas. The fields have fans but are not air conditioned.
Is the party deposit refundable?
No it is not, but if you need to cancel we will keep your deposit on file to use at a later date.
Do you do large Parties?
Yes, please contact Jennifer at 248-669-9817 ex 204 for more information
And Jim for banquet information at 248-669-9817 ex 205